@import url("https://fonts.googleapis.com/css2?family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap");:root{--brand:#0e9384;--brand-d:#0b7d70;--brand-soft:#e6f6f3;--ink:#0f172a;--soft:#64748b;--faint:#94a3b8;--line:#e7ecf1;--bg:#f5f7fa;--card:#fff;--radius:16px;--sh:0 1px 3px rgba(16,24,40,.06);--sh-lg:0 14px 40px rgba(16,24,40,.1)}*{box-sizing:border-box}body,html{margin:0;padding:0}body{font-family:Plus Jakarta Sans,system-ui,sans-serif;background:var(--bg);color:var(--ink);font-size:15px;-webkit-font-smoothing:antialiased}a{color:inherit;text-decoration:none}button{font-family:inherit;cursor:pointer}.nav{background:hsla(0,0%,100%,.9);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);border-bottom:1px solid var(--line);position:-webkit-sticky;position:sticky;top:0;z-index:20}.nav-in{max-width:1080px;margin:0 auto;padding:0 24px;height:66px;gap:30px}.brand,.nav-in{display:flex;align-items:center}.brand{font-weight:800;font-size:19px;color:var(--ink);gap:8px}.brand span{color:var(--brand)}.nav-links{display:flex;gap:24px;flex:1 1}.nav-links a{font-size:14px;font-weight:600;color:var(--soft);padding:8px 0;border-bottom:2px solid transparent}.nav-links a:hover{color:var(--ink)}.nav-links a.active{color:var(--brand);border-bottom-color:var(--brand)}.nav-auth{display:flex;align-items:center;gap:12px}.who{font-size:13px;color:var(--soft)}.btn-sm{background:var(--brand);color:#fff;padding:9px 16px;border-radius:10px;font-size:14px;font-weight:700}.btn-sm:hover{background:var(--brand-d)}.ghost{background:none;border:1px solid var(--line);border-radius:10px;padding:8px 14px;font-size:13px;font-weight:600;color:var(--ink)}.page{min-height:calc(100vh - 132px)}.foot{color:var(--faint);font-size:13px;padding:30px}.foot,.hero{text-align:center}.hero{background:linear-gradient(160deg,#0e9384,#0b7d70 55%,#0a6c61);color:#fff;padding:64px 24px 84px;position:relative}.hero-in{max-width:680px;margin:0 auto}.eyebrow{display:inline-block;background:hsla(0,0%,100%,.16);padding:5px 15px;border-radius:999px;font-size:12px;font-weight:700;letter-spacing:.04em;margin-bottom:16px}.hero h1{margin:0 0 10px;font-size:36px;font-weight:800;letter-spacing:-.02em}.hero p{margin:0 auto;opacity:.9;font-size:16px}.hero-search{display:flex;align-items:center;gap:10px;background:#fff;border-radius:14px;padding:7px 7px 7px 18px;margin-top:28px;box-shadow:var(--sh-lg)}.hero-search svg{width:20px;height:20px;color:var(--faint);flex-shrink:0}.hero-search input{flex:1 1;border:0;padding:12px 4px;font-size:15px;color:var(--ink);background:none}.hero-search input:focus{outline:none}.hero-search button{background:var(--brand);color:#fff;border:0;border-radius:10px;padding:12px 24px;font-weight:700;font-size:15px}.hero-search button:hover{background:var(--brand-d)}.cards{max-width:1080px;margin:-44px auto 48px;padding:0 24px;display:grid;grid-template-columns:repeat(3,1fr);grid-gap:20px;gap:20px;position:relative;z-index:2}@media(max-width:820px){.cards{grid-template-columns:1fr}}.ac{background:#fff;border:1px solid var(--line);border-radius:var(--radius);padding:26px;box-shadow:var(--sh);transition:transform .15s,box-shadow .15s,border-color .15s;display:block}.ac:hover{transform:translateY(-3px);border-color:#bfe6df;box-shadow:var(--sh-lg)}.ac-ic{width:48px;height:48px;border-radius:13px;background:var(--brand-soft);color:var(--brand);display:flex;align-items:center;justify-content:center;margin-bottom:16px}.ac-ic svg{width:24px;height:24px}.ac h3{margin:0 0 6px;font-size:18px;font-weight:700}.ac p{margin:0;color:var(--soft);font-size:14px;line-height:1.55}.narrow{max-width:740px;margin:40px auto;padding:0 24px}.narrow.auth{max-width:440px}.title{font-size:27px;font-weight:800;margin:0 0 6px;letter-spacing:-.01em}.sub{color:var(--soft);margin:0 0 22px}.card{background:#fff;border:1px solid var(--line);border-radius:var(--radius);box-shadow:var(--sh);padding:24px;margin-bottom:18px}.muted{color:var(--soft)}label{display:block;font-size:13px;font-weight:700;margin:0 0 7px;color:var(--ink)}input,select,textarea{width:100%;padding:12px 14px;border:1px solid var(--line);border-radius:11px;font:inherit;margin-bottom:16px;background:#fff;color:var(--ink);font-size:15px}input:focus,select:focus,textarea:focus{outline:none;border-color:var(--brand);box-shadow:0 0 0 3px rgba(14,147,132,.14)}textarea{min-height:120px;resize:vertical}.row2{display:grid;grid-template-columns:1fr 1fr;grid-gap:14px;gap:14px}@media(max-width:560px){.row2{grid-template-columns:1fr}}.note{font-size:14px;padding:11px 14px;border-radius:10px;margin-bottom:14px}.note.err{background:#fef2f2;color:#b42318;border:1px solid #fecdca}.note.ok{background:var(--brand-soft);color:var(--brand-d);border:1px solid #b6e6df}.btn{display:inline-block;background:var(--brand);color:#fff;border:0;border-radius:11px;padding:13px 22px;font-weight:700;font-size:15px}.btn:hover{background:var(--brand-d)}.btn.full{width:100%}.btn:disabled{opacity:.6}.alt{font-size:14px;color:var(--soft);text-align:center;margin:16px 0 0}.alt a{color:var(--brand);font-weight:700}.success-card{text-align:center}.big-ok{width:60px;height:60px;border-radius:50%;background:var(--brand-soft);color:var(--brand-d);font-weight:800;justify-content:center;margin:0 auto 16px;font-size:18px}.big-ok,.kbsearch{display:flex;align-items:center}.kbsearch{gap:10px;background:#fff;border:1px solid var(--line);border-radius:12px;padding:0 14px;margin-bottom:18px;box-shadow:var(--sh)}.kbsearch svg{width:18px;height:18px;color:var(--faint)}.kbsearch input{border:0;margin:0;box-shadow:none;padding:13px 4px}.kbcat h3{margin:0 0 4px;font-size:18px;font-weight:700}.kblist{list-style:none;margin:14px 0 0;padding:0}.kblist li{padding:11px 0;border-top:1px solid var(--line)}.kblist li a{color:var(--brand-d);font-weight:600}.back,.kblist li a:hover{color:var(--brand)}.back{display:inline-block;font-weight:700;font-size:14px;margin-bottom:14px}.body{line-height:1.75;white-space:pre-wrap;color:#1f2937}.clickable{display:block;transition:.12s}.clickable:hover{border-color:#bfe6df;box-shadow:var(--sh-lg)}.rowhead{margin-bottom:16px}.rowhead,.ticket .top{display:flex;justify-content:space-between;align-items:center}.ticket .num{font-weight:800;color:var(--brand-d)}.ticket .sub2{font-weight:700;margin:7px 0 4px}.ticket .meta{font-size:12px;color:var(--soft)}.badge{font-size:11px;font-weight:700;padding:4px 11px;border-radius:999px}.badge.st-open{background:#eef4ff;color:#3b5bdb}.badge.st-pending{background:#fff5eb;color:#c2410c}.badge.st-resolved{background:var(--brand-soft);color:var(--brand-d)}.badge.st-closed{background:#f1f5f9;color:#475569}.thead{display:flex;justify-content:space-between;align-items:flex-start;gap:16px;margin-bottom:18px}.thead .num{color:var(--brand-d);font-weight:800;font-size:13px}.thead .title{margin:3px 0}.thead .meta{font-size:13px;color:var(--soft)}.thread{display:flex;flex-direction:column;gap:12px;margin-bottom:18px}.bubble{border:1px solid var(--line);border-radius:14px;padding:14px 16px;max-width:90%;box-shadow:var(--sh)}.bubble.cust{align-self:flex-end;background:var(--brand-soft);border-color:#cbeae4}.bubble.agent{align-self:flex-start;background:#fff}.bhead{font-size:12px;font-weight:700;display:flex;justify-content:space-between;gap:16px;margin-bottom:6px}.bhead span{font-weight:500;color:var(--soft)}.btext{white-space:pre-wrap;line-height:1.6;color:#1f2937;font-size:14px}.replybox label{margin-bottom:8px}.replybox textarea{margin-bottom:12px}.atts{display:flex;flex-wrap:wrap;gap:8px;margin-top:10px}.att{background:#fff;border:1px solid var(--line);border-radius:9px;padding:7px 12px;font-size:13px;font-weight:600;color:var(--brand-d)}.att small{font-weight:400;color:var(--soft)}.att:hover{border-color:var(--brand)}input[type=file]{padding:9px;font-size:13px}.cffield{margin-bottom:2px}.req{color:#dc2626}.cfchk{display:inline-flex;align-items:center;gap:8px;font-weight:500;margin-bottom:14px}.cfchk input{width:auto;margin:0;accent-color:var(--brand)}